About

Recent IT graduate skilled in data management, website maintenance, customer service, help desk support and technical support.
Eager to leverage my skills & experience to contribute to a dynamic IT environment in my next role as I embark on a successful career journey.

ANITAH KANGETHE

IT Professional

9391, 00100, Nairobi, Kenya.

Work

All-pack Industries

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IT & Statistics Intern

Machakos, Mlolongo, Kenya

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Internship program

Summary

I worked closely with the IT & Statistics team in technical support, system maintenance, and software/hardware troubleshooting while learning about IT operations. I also contributed to projects, document processes, and gained hands-on experience with cybersecurity and networking tasks.

Highlights

Technical Support – Assisting with hardware/software issues, troubleshooting, and responding to user queries.

Data Entry & Management– Updating databases, organizing files, and ensuring accurate records.

Network Support – Monitoring internet/connectivity issues, helping maintain LAN/WAN.

Software Installation & Updates – Installing programs and ensuring systems are up-to-date.

Website Maintenance – Updating content, fixing bugs, or assisting with backend tasks.

Documentation – Preparing user guides, IT reports, and recording issues/resolutions.

System Testing – Assisting in testing new software or updates before company-wide deployment.

Cybersecurity Support – Helping with data backups, antivirus monitoring, and access control

City Hall

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IT Intern

Nairobi, Nairobi County, Kenya

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Summary

Executed precise data entry tasks at City Hall, contributing to the organization and accessibility of public records.

Highlights

Conducted high-volume data entry, maintaining accuracy and efficiency in processing critical municipal information.

All-pack Industries

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IT & Statistics Attachee

Machakos, Mlolongo, Kenya

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Highlights

Performed accurate data entry and verification, ensuring data integrity for critical business operations and enhancing data reliability.

Provided essential help desk support, resolving technical issues for staff and improving operational continuity.

Contributed to technical documentation, enhancing clarity and accessibility of IT procedures and resources.

Assisted with website maintenance, ensuring optimal functionality and user experience for key online platforms.

Managed the stamping of cheques, maintaining accuracy and security in financial processing.

Education

Kiambu Institute of Science & Technology

Kiambu, Kiambu County, Kenya
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Diploma Information Communication Technology

Languages

English

Kiswahili

References

Shadrack mwangangi

IT manager Allpack Industries. Email:shadrack@allpack.co.ke Contact: 0722523078

Agnes Gacheri

IT Lecturer Kiambu Institute of Science & Technology, Email: gasheriagnes@gmail.com Contact: 0725114511

Skills

Soft Skills

Communication, Time Management, Innovation, Problem-Solving, Attention to Detail.

Technical Skills

Data Entry Management, Microsoft Office, Website Maintenance, Help Desk Support, Technical Documentation.